Subject to review by our Quality Assurance Department, we offer a Buyback Scheme of the products sold in India.
Our Quality Assurance Department will review the product to ensure it is free from any kind of damage/ alteration/re-size etc.
Product won’t be accepted, if the product has been tampered, altered, resized by a third-party jeweller, or damaged in any way.
The decision by the Quality Assurance Department shall be final and binding for any kind of Buyback Scheme.
Buy back is applicable only when the value of the purchased product is up to Rs.250,000/-
The Buyback policy is based on giving the fair value of jewellery. The benchmark rate will be applicable.
1. In Stock Product: 75% on the Invoice of the prevailing market value.
2. Customised Product: 70% on the Invoice of the prevailing market value.
Labour and Certification charges shall be deducted while determining the Buy-Back value.
In case of any discounts given during the original purchase, an equivalent amount shall be deducted from market value of the lab grown diamond jewellery.
The refund amount shall exclude all applied taxes/labour/certification charges at the time of Buyback.
For any sort of BUYBACK, we shall require the following:
1. Original Product
2. Original Invoice
3. Product Certificate (If any)
4. Original Packaging and its Accessories/Care kit along with the product.
Valid Government Id Proof of the person in whose name the purchase invoice was made shall be considered as a valid ID Proof:
1. Aadhar Card
2. Voter’s ID Card
3. Passport
In case of Shipment of product to Syndiora under the Buyback Scheme, the Product should be packed and sealed in a secured manner to avoid any damage in Transit either bubble wrapped or in a small box or a padded envelope.
Shipping Charges of the product to Syndiora will be bourne by the customer.
All payments for the buyback value paid by Syndiora will be made through RTGS or NEFT only. Payments shall be made only to the person/entity mentioned in the invoice issued by Syndiora.
Refund and Payments under the Buyback scheme shall be done within 45 Business days.
SYNDIORA Exchange / Buyback / Upgrade policy can be withdrawn or altered without any prior notice at any given time and the decision of Syndiora shall be final.
In case of any dispute, the jurisdiction will be restricted to the courts in Mumbai.
To request for buyback of the product under the Buyback policy kindly contact us at support@syndiora.com
or +91-8879911038/ 8928705228.
