- Subject to review by our Quality Assurance Department, we offer a Buyback Scheme of the products sold in India.
- Our Quality Assurance Department will review the product to ensure it is free from any kind of damage/ alteration/re-size etc.
- Product won’t be accepted, if the product has been tampered, altered, resized by a third-party jeweller, or damaged in any way.
- The decision by the Quality Assurance Department shall be final and binding for any kind of Buyback Scheme.
- Buy back is applicable only when the value of the purchased product is up to Rs.250,000/-
The Buyback policy is based on giving the fair value of jewellery. The benchmark rate will be applicable.
- 1. In Stock Product: 75% on the Invoice of the prevailing market value.
- 2. Customised Product: 70% on the Invoice of the prevailing market value.
- Labour and Certification charges shall be deducted while determining the Buy-Back value.
- In case of any discounts given during the original purchase, an equivalent amount shall be deducted from market value of the lab grown diamond jewellery.
- The refund amount shall exclude all applied taxes/labour/certification charges at the time of Buyback.
For any sort of BUYBACK, we shall require the following:
- 1. Original Product
- 2. Original Invoice
- 3. Product Certificate (If any)
- 4. Original Packaging and its Accessories/Care kit along with the product.
Valid Government Id Proof of the person in whose name the purchase invoice was made shall be considered as a valid ID Proof:
- 1. Aadhar Card
- 2. Voter’s ID Card
- 3. Passport
- In case of Shipment of product to Syndiora under the Buyback Scheme, the Product should be packed and sealed in a secured manner to avoid any damage in Transit either bubble wrapped or in a small box or a padded envelope.
- Shipping Charges of the product to Syndiora will be bourne by the customer.
- All payments for the buyback value paid by Syndiora will be made through RTGS or NEFT only. Payments shall be made only to the person/entity mentioned in the invoice issued by Syndiora.
- Refund and Payments under the Buyback scheme shall be done within 45 Business days.
- SYNDIORA Exchange / Buyback / Upgrade policy can be withdrawn or altered without any prior notice at any given time and the decision of Syndiora shall be final.
- In case of any dispute, the jurisdiction will be restricted to the courts in Mumbai.
- To request for buyback of the product under the Buyback policy kindly contact us at firstname.lastname@example.org or +91-8879911038/ 8928705228.