LIFETIME UPGRADE/EXCHANGE POLICY

    EXCHANGE:
    • Only Instock Product will be applicable for exchange once within a year from the date of purchase.
    • For any sort of Exchange, we shall require the following:
      • 1. Original Product
      • 2. Original Invoice
      • 3. Product Certificate (If any)
      • 4. Original Packaging and its Accessories/Carekit along with the product.
    • Valid Government Id Proof of the person in whose name the purchase invoice was made shall be considered as a valid ID Proof:
      • 1. Aadhar Card
      • 2. Voter’s ID Card
      • 3. Passport
    • Our Quality Assurance Department will review the product to ensure it is free from any sort of damage/ alteration/re-size etc.
    • Product won’t be accepted, if the product has been tampered, altered, resized by a third-party jeweler, or damaged in any way.
    • In case of Shipment of product to Syndiora under the Exchange/Upgrade Scheme, the Product should be packed and sealed in a secured manner to avoid any damage in Transit either bubble wrapped or in a small box or a padded envelope.
    • In case of exchange if value of the new product is higher than the value of the old product, the customer will have to pay the difference. And if the value of new product is lower than the value of the old product, Syndiora will issue a credit note in the name of customer which will be valid for a year from the date of exchange.
    • The new order shall be shipped to/ collected by the customer after 21 days and before 30 days of receiving the Original Product at our registered office.

    UPGRADE:
    • If you decide that you wish to re-model your customised product that was bought from Syndiora, we offer a simple upgrade policy.
    • Our Quality Assurance Department will review the product to ensure it is free from any sort of damage/ alteration/re-size etc.
    • Making Charges and taxes shall be deducted while determining the value under the Lifetime Upgrade Scheme.
    • Incase of any Coupon/Discount or promo code used during the original Purchase the same shall be deducted.
    • The new order shall be shipped to/ collected by the customer after 21 days and before 30 days of receiving the Original Product at our registered office.
    • SYNDIORA Exchange / Buyback / Upgrade policy can be withdrawn or altered without any prior notice at any given time and the decision of Syndiora shall be final.
    • In case of any dispute, the jurisdiction will be restricted to the courts in Mumbai.
    • To request for exchange of the product under the Life-Time Exchange kindly contact us at support@syndiora.com or +91-8879911038/ 8928705228.

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