Subject to review by our Quality Assurance Department, we offer Buyback scheme of the products sold in India.
Our Quality Assurance Department will review the product to ensure it is free from any sort of damage/ alteration/re-size etc.
We will not be able to accept any product for buyback if the product has been tampered, altered, resized (by a jeweler other than Syndiora), or damaged in any way.
The decision by the Quality Assurance Department shall be final and binding for any sort of Buyback Scheme.
For any sort of Life-Time Exchange we shall require the following:
Original Product
Original Invoice
Product Certificate (If any)
Valid Government Id Proof of the person in whose name the purchase invoice was made Following shall be considered as a valid ID proof:
Aadhar card;
Voters Identification card; or
Passport
In case of Shipment of product to us under the Life-Time Exchange Scheme, the Product should be packed and sealed in a secured manner to avoid any damage in Transit either bubble wrapped or in a small box or a padded envelope.
The terms and conditions for the Lifetime Exchange scheme are as follows:
Making Charges and taxes of any sort shall be deducted while determining the value under the Lifetime Exchange scheme.
In Case of any Coupon/Discount or promo code used during the original Purchase the same shall be deducted while determining the Lifetime Exchange Value.
In case of Lifetime exchange if value of the new product is higher than the value of the old product, the customer will have to pay the difference.
And if the value of new product is lower than the value of the old product, Syndiora will issue a credit note in the name of customer.
The new order shall be shipped to/ collected by the customer after 21 days and before 30 days of receiving the Original Product at our registered office.
At the point of collection, the recipient shall collect the product, by furnishing any one of the following Government approved photo identification card:
Aadhar card;
Voters Identification card; or
Passport
To request for exchange of the product under the Life-Time Exchange kindly contact us atsupport@syndiora.com
or +91-8879911038/ 8928705228.
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